General terms and conditions

Terms and conditions of the online store www.liana.sk

Art. 1 Introductory provisions

1.1 These general terms and conditions, which include the complaint procedure (hereinafter referred to as the "terms and conditions") govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the merchant, which is the company: LIANA GOLIAŠ s.r.o. with registered office: Lopuchovská 734/1, Raslavice 086 41, ID: 53423526, VAT ID: 2121361869, VAT ID: SK2121361869, registered in: Commercial Register of the Prešov District Court, section: Sro, insert no. 41246/P (hereinafter referred to as the "merchant") and the buyer, the subject of which is the purchase and sale of goods on the website www.liana.sk as the merchant's electronic store (hereinafter referred to as the "online store").

1.2 Contact details of the trader:

Further contact details of the trader can be found at www.liana.sk/kontakt or click HERE.

1.3 For the purpose of these terms and conditions:

1. consumer means a natural person who, in connection with a consumer contract, an obligation resulting from it or in business practice, does not act within the scope of his business activity or profession,
2. entrepreneur means a person who does business on the basis of a trade license, or who does business on the basis of a non-trade license according to special regulations, or who carries out agricultural production and is registered in accordance with a special regulation and who acts within the scope of his business activity and purchases goods in in connection with its business activity,
3. buyer means a consumer or entrepreneur who buys goods from a trader,
4. the purchase contract means any contract, regardless of the legal form, concluded between the trader and the buyer,
5. goods means the object of purchase, if the object of purchase is not a service

1.4 In the event that the consumer is the contracting party, relations not regulated by these terms and conditions are governed by Act no. 108/2024 Coll. on consumer protection and on the amendment and supplementation of certain laws and Act no. 40/1964 Coll. Civil Code, all as amended.

1.5 If the contracting party is an entrepreneur, relations not regulated by these terms and conditions are governed by Act no. 513/1991 Coll. Commercial Code as amended.

1.6 The terms and conditions are part of the concluded sales contract between the trader on the one hand and the buyer on the other. These terms and conditions are governed exclusively by the valid and effective legislation of the Slovak Republic. All contractual relationships are concluded in accordance with the legal order of the Slovak Republic. By sending the order, the buyer agrees that these terms and conditions and their provisions will apply to all purchase contracts concluded through the online store and to all relationships between the merchant and the buyer, arising in particular when concluding a purchase contract and pointing out a product defect.

1.7 By ordering goods from the merchant, the buyer agrees to these terms and conditions by clicking the box at the end of the order form with the wording "I confirm that I have read and agree with the general terms and conditions of the e-shop. I acknowledge the processing of personal data".

1.8 Before sending the order, the trader informed the buyer in a clear, unambiguous, understandable and unmistakable way about pre-contractual information, particularly regarding liability for defects, payment, business, transport and other conditions, so that:

1. informed about the main characteristics of the goods to the extent of the appropriate type and nature of the product on the relevant catalog page of the online store,
2. about the trade name and other necessary identification data of the trader on the relevant sub-page of the e-commerce and in point 1.1 of these terms and conditions, which are located on the relevant sub-page of the online store,
3. about the merchant's telephone number and e-mail address and other data that are important for the buyer's contact with the merchant on the relevant subpage of the online store and in point 1.2 of these terms and conditions, which are located on the relevant subpage of the online store,
4. about the merchant's address, where the buyer can exercise rights from liability for product defects, he informed in point 6.5 of these terms and conditions, which are located on the relevant subpage of the online store,
5. on the right to file a complaint or other initiative and instruction on the consumer's right to submit a request to the merchant for redress through alternative dispute resolution, including a link to the website where information about the relevant alternative dispute resolution entity is published, informed in Art. 8 of these terms and conditions, which are located on the relevant subpage of the online store,
6. informed about the selling price of individual goods, including value added tax and all other taxes, which is clearly and easily readable on the relevant catalog page of the online store, and about the resulting final price for the order, including value added tax and all other taxes, the delivery fee and all other fees associated with the order informed in the order form as part of the order created via the online store and subsequently also in the acceptance of the order,
7. about the terms of payment, terms of delivery and the period by which the trader undertakes to deliver the goods, he informed in art. 3 and 4 of these terms and conditions, which are located on the relevant subpage of the online store,
8. on the rights and obligations of the contracting parties associated with liability for defects and on the existence and duration of the trader's legal liability for defects, he informed in Art. 6 of these terms and conditions, which are located on the relevant subpage of the online store; at the same time, the merchant provided the form itself for pointing out the defect as Annex No. 1 of these terms and conditions, which are located on the relevant subpage of the online store,
9. on information about the consumer's right to withdraw from the purchase contract in accordance with Act no. 108/2024 Coll. on consumer protection and amendments to some laws, on conditions, deadlines and procedure for exercising rights to withdraw from the contract informed in art. 5 of these terms and conditions, which are located on the relevant subpage of the online store. The trader also properly informed the consumer about the exercise of the right to withdraw from the contract by filling out the instructions, which can be found as Appendix No. 2 in these terms and conditions, which are located on the relevant subpage of the online store.
10. on information about the consumer's right to withdraw from the purchase contract in accordance with Act no. 40/1964 Coll. The Civil Code informs about the conditions, deadlines and procedure for exercising the right to withdraw from the contract in Art. 6 of these terms and conditions, which are located on the relevant subpage of the online store.,
11. on the provision of a form for withdrawing from the purchase contract in accordance with Act no. 108/2024 Coll. on consumer protection and changes and additions to some laws, informed in art. 5.4 of these terms and conditions, which are located on the relevant subpage of the online store; at the same time, the trader provided the form for withdrawing from the purchase contract as Annex No. 3 of these terms and conditions, which are located on the relevant subpage of the online store,
12. about the information that if the consumer withdraws from the purchase contract, he will bear the costs associated with returning the goods to the merchant, and if the consumer withdraws from the contract concluded at a distance, also the costs of returning the goods, which, due to their nature, cannot be returned by mail, he informed in point 5.5 of these terms and conditions, which are located on the relevant subpage of the online store,
13. about the circumstances under which the consumer loses the right to withdraw from the contract, informed in point 5.8 of these terms and conditions, which are located on the relevant subpage of the online store,
14. on the actions necessary to conclude a purchase contract, as described in Art. 2 of these terms and conditions, which are located on the relevant subpage of the online store.

Art. 2 Method of concluding a purchase contract

2.1 The buyer sends the proposal for the conclusion of the purchase contract to the merchant in the form of a completed and sent order form on the online store, with which he sent the proposal for the conclusion of the purchase contract, the subject of which is the transfer of the ownership right to the goods marked by the buyer for the purchase price and under the conditions specified in this order (hereinafter referred to as the "order"). After receiving the order, the merchant will immediately deliver to the buyer a confirmation of the delivery of the order, this confirmation does not affect the formation of the purchase contract.

2.2 The confirmation of receipt of the order mainly contains data on the name and specification of the goods, the sale of which is the subject of the purchase contract, data on the price of the goods, data on the delivery time of the goods, the name and data on the place where the goods are to be delivered, or other additional data according to the applicable legislation.

2.3 All other information regarding the order will be sent to the buyer's e-mail address if necessary.

2.4 The purchase contract is considered concluded when the merchant accepts the proposal for concluding the purchase contract by delivering the acceptance of the order in electronic or written form to the buyer.

2.5 Buyers can read simple instructions on how to create an order HERE.

2.6 According to the amendment to Act no. 222/2004 Coll. on value added tax cannot be applied from 1.1. 2013 to change the data in the already issued tax document (invoice). The data in the tax document (invoice) can only be changed if the buyer has not yet accepted and paid for the goods.

Art. 3 Delivery of goods

3.1 The sales contract creates an obligation for the merchant to hand over the object of purchase to the buyer and for the buyer to take over the object of purchase and pay the agreed price to the merchant for it.

3.2 The merchant shall deliver the sold goods to the buyer without undue delay, no later than 30 days from the date of conclusion of the contract. The standard delivery time for individual goods is 2 to 5 working days.

3.3 The place of delivery of the goods is the place indicated by the buyer in the order form.

3.4 The goods are delivered at the moment when they are taken over by the buyer or a person designated by him, or when the seller hands them over to a carrier appointed by the buyer outside of the transportation options offered to the buyer by the seller.

3.5 The goods are further considered to have been delivered at the moment when the buyer or a third party designated by him takes over all parts of the ordered goods, or if:

1. goods ordered in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
2. delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
3. supplies the goods repeatedly during a certain period of time, at the moment of taking over the first goods.

3.6 When ordering, the buyer chooses a suitable form of payment of the purchase price of the goods to the merchant from the following options:

1. Payment to the transporter in cash or by payment card when taking over the goods (cash on delivery),
2. Payment in cash or by payment card when picking up the goods in person at the establishment,
3. Card payment through the Global Payments payment gateway,
4. Payment by bank transfer (on the basis of an electronically sent advance invoice,

3.7 When ordering, the buyer chooses a suitable form of delivery of the goods from the following options:

1. Delivery via the transport company GLS Parcel Slovensko spol. s ro (hereinafter referred to as "GLS") - delivery to the address chosen by the buyer,
2. Transport company GLS - delivery to the delivery point chosen by the buyer,
3. Delivery via the transport company Packeta Slovakia s.r.o. (hereinafter referred to as "Packeta") - delivery to the delivery point chosen by the buyer.
4. Personal collection at the office address: Hlavná 352/15 Raslavice 086 41.

3.8 Delivery of goods via Packet is possible only within the territory of the Slovak Republic and if the weight of the shipment is less than 5 kg (inclusive).

3.9 At the moment of delivery of the goods, the ownership right to the sold goods, the risk of accidental damage, accidental deterioration and loss of the goods passes to the buyer.

Art. 4 Purchase price and fees associated with the purchase of goods

4.1 The resulting final purchase price for the goods selected by the buyer is indicated at the end of the order form created as part of the order through the online store and is indicated including value added tax and all other taxes, delivery fees and all other fees associated with the order. This resulting final purchase price is also stated in the order acceptance.

4.2 The buyer is obliged to pay the merchant the purchase price for the agreed goods within the period according to the purchase contract, but at the latest upon taking over the goods.

4.3. If the buyer pays the purchase price to the merchant by non-cash transfer, the date of payment is considered the day when the entire purchase price was credited to the merchant's account.

4.4 In the event that the buyer does not pay the merchant the entire purchase price by the time the goods are delivered to the buyer at the place specified by the buyer and the contracting parties have not agreed to pay the purchase price for the goods in installments, the merchant is entitled to refuse delivery of the goods to the buyer.

4.5 If the buyer orders goods exceeding the amount of EUR 120, including VAT, the costs associated with the delivery of the goods shall be borne by the merchant. This applies exclusively if the place of delivery of the goods is within the territory of the Slovak Republic.

4.5 The price of transport within the Slovak Republic via the GLS delivery service is determined as follows:

4.6 The price of transport within the Slovak Republic via the Packet delivery service is fixed at EUR 3.30 including VAT.

4.7 The method of payment of the purchase price "cash on delivery" is only possible within the Slovak Republic and is charged at + EUR 1.00 including VAT, see table of point 4.5 of these terms and conditions. Payment "on delivery" is only possible for orders delivered within the Slovak Republic.

4.8 Accepted orders created through the online store www.liana.sk can also be delivered within the territory of the Czech Republic, Hungary and Austria. The price of delivery of goods to these countries (just as for orders within the territory of the Slovak Republic) is always automatically calculated and displayed to the buyer at the end of the order form.

Art. 5 Withdrawal from the purchase contract

5.1 The consumer has the right to withdraw from the contract concluded through the online store within 14 days from the date of receipt of the goods by the consumer according to points 3.4 and 3.5 of these terms and conditions.

5.2 The deadline for withdrawing from the contract according to point 5.1 of these terms and conditions is considered to have been observed if the consumer sends a notice of withdrawal from the contract to the trader no later than the last day of the deadline.

5.3 The consumer may withdraw from a contract concluded at a distance or from a contract concluded outside the merchant's premises, the subject of which is the delivery of goods, even before the withdrawal period begins.

5.4 The trader is obliged to return to the consumer all payments received from him on the basis of or in connection with a contract concluded at a distance, a contract concluded outside the trader's premises or with a supplementary contract, including the costs of transport, delivery , postage and other costs and fees. The merchant is obliged to return these payments to the consumer in the same way that the consumer used to pay them; this does not affect the trader's right to agree with the consumer on another method of payment, if the consumer will not be charged any fees in connection with the payment. However, the trader is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest usual delivery method offered by the trader. Additional costs mean the difference between the cost of the delivery chosen by the consumer and the cost of the cheapest common delivery method offered by the trader.

5.4 The consumer may exercise the right to withdraw from a contract concluded at a distance or from a contract concluded outside the merchant's premises in written form, in the form of an entry on another durable medium, or by sending an e-mail to the address specified in point 1.2 of these terms and conditions. For this purpose, the consumer can use the sample form for withdrawing from the contract, which can be downloaded at the end of these terms and conditions published on the relevant subpage of the online store.

5.5 When withdrawing from a contract concluded at a distance or from a contract concluded outside the merchant's premises, the consumer bears only the costs of returning the goods to the merchant or the person designated by the merchant to receive the goods. If the consumer withdraws from the contract concluded at a distance, he also bears the costs of returning the goods, which, due to their nature, cannot be returned by post.

5.6 The consumer is obliged to send the goods back or hand over the goods to the trader or to a person designated by the trader to receive the goods within 14 days from the date of withdrawal from the contract concluded at a distance or from the contract concluded outside the trader's premises; this does not apply if the merchant proposes to pick up the goods in person or through a person designated by him. The deadline according to the first sentence is considered to have been observed if the consumer sends the goods to the trader no later than the last day of the deadline.

5.7 When withdrawing from a contract concluded at a distance or from a contract concluded outside the trader's premises, the subject of which is the delivery of goods, the trader is not obliged to return payments to the consumer before the goods are delivered to him, or until the consumer proves that the goods have been sent back to the trader, unless the trader suggests that he collects the goods personally or through a person designated by him.

5.8 The consumer does not have the right to withdraw from the Agreement, the subject of which is:

1. delivery of goods manufactured according to the consumer's specifications or goods made to measure,
2. delivery of goods that are subject to rapid deterioration or deterioration,
3. delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
4. delivery of goods enclosed in protective packaging, which is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,

5.9 The consumer is responsible for the reduction in the value of the goods that occurred as a result of the handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods;

5.10 The effects of withdrawal from a contract concluded at a distance or a contract concluded outside the merchant's premises also apply to any additional contract to the contract from which the consumer has withdrawn; this does not apply if the parties expressly agree on a further duration of the supplementary contract.

Art. 6 Liability for defects and complaints (Complaints Procedure)

6.1 The trader is responsible to the consumer for any defect that the sold goods have at the time of their delivery and which manifests itself within two years from the delivery of the goods. If the buyer is an entrepreneur, the warranty period for the purchased goods is one year from the delivery of the goods. If the object of the purchase is used goods, the merchant is responsible for any defect that the sold goods have at the time of their delivery and which manifests itself within one year from the delivery of the goods. The exception is food products that have a use-by date (minimum durability date) marked on the packaging or on the label. Such goods have a minimum shelf life of 2 months. In the case of a shorter consumption period, the buyer is informed of this fact before concluding the purchase contract. Goods with a shorter shelf life are shipped to the buyer only after his express consent.

6.2 The merchant meets the general requirements for the goods by the fact that the goods are, in particular:

1. suitable for all purposes for which goods of the same type are normally used, taking into account in particular legal regulations, technical standards or codes of conduct valid for the relevant industry, if technical standards have not been developed,
2. corresponds to the description and quality that the trader declares to the consumer before concluding the contract,
3. supplied with accessories, packaging and instructions, including instructions for assembly and installation, which the consumer can reasonably expect and
4. supplied in quantity, quality and with features, including functionality, compatibility, safety and ability to maintain its functionality and performance under normal use, which are normal for a thing of the same kind and which the consumer can reasonably expect given the nature of the thing sold and taking into account any public statement of the trader or another person in the same supply chain, including the manufacturer or on their behalf, especially when promoting the item or on its label; the manufacturer is considered to be the manufacturer of the item, the importer of the item to the European Union market from a third country or another person who identifies himself as the manufacturer by placing his name, trademark or other distinguishing mark on the item.

6.3 The trader fulfills the agreed requirements for the goods by the fact that the goods in particular:

1. corresponds to the description, type, quantity and quality defined in the purchase contract,
2. is suitable for a specific purpose, with which the buyer informed the trader at the latest when concluding the contract and with which the trader agreed,
3. is characterized by the ability to perform the functions defined in the contract with regard to its purpose,
4. characterized by other features defined in the purchase contract,
5. is delivered with all the accessories defined in the purchase contract,
6. is supplied with instructions for use, including instructions for assembly and installation, as defined in the purchase contract.

6.4 The sold goods have defects if they are not in accordance with the general requirements and with the agreed requirements. Furthermore, the sold goods have defects if their use is made impossible or restricted by the rights of a third party, including intellectual property rights. The goods may not be in accordance with the general and agreed requirements, when the trader explicitly informed the consumer when concluding the contract that a certain property of the goods does not correspond to the general requirements, and the consumer expressly and specifically agreed to the non-compliance.

6.5 The consumer can claim a defect in writing at the merchant's address: Lopuchovská 734/1, Raslavice 086 41, or electronically via the contact details listed in point 1.2 of these terms and conditions. For this purpose, the consumer can use the sample form that can be downloaded at the end of these terms and conditions published on the relevant subpage of the online store.

6.6 If the consumer asserts the right to point out a defect, the merchant will immediately provide him with a written confirmation of the point of defect. In the confirmation of the defect, the merchant shall state the deadline in which he will remove the defect. The period notified according to the previous sentence may not be longer than 30 days from the day the defect was pointed out, if the longer period is not justified by an objective reason beyond the trader's control.

6.7 If the consumer complained of a defect in a postal shipment that the merchant refused to accept, the shipment is considered to have been delivered on the day of the refusal.

6.8 The consumer can exercise rights from liability for defects only if he has pointed out the defect within two months from the discovery of the defect, at the latest until the expiry of the trader's liability for product defects.

6.9 Within the scope of exercising the right to remedy the defect, the consumer has, among other things, the right to:

1. removal of a defect in the goods by repair
2. exchange of goods
3. a reasonable discount from the purchase price
4. withdrawal from the purchase contract

6.10 The consumer has the right to choose to remove the defect by exchanging the goods or repairing the goods. The consumer cannot choose a method of removing the defect that is not possible or that, compared to the second method of removing the defect, would cause the trader disproportionate costs, taking into account all the circumstances, in particular the value that the item would have without the defect, the severity of the defect and the fact, whether the second method of removing the defect would cause significant difficulties for the merchant.

6.11 After the consumer complains about the defect, the trader undertakes to repair or replace the defective goods in the shortest possible time, which is needed to assess the defect and to repair or replace the goods, taking into account the nature of the goods and the nature and severity of the defect. The trader further undertakes to repair the defect or replace the defective goods free of charge, at his own expense and without causing serious difficulties to the consumer, taking into account the nature of the item and the purpose for which the consumer requested the item.

6.12 For the purpose of repair or replacement, the consumer hands over or makes the goods available to the merchant. The costs of taking over the goods are borne by the merchant.

6.13 The trader shall deliver the repaired goods to the consumer at his own expense in the same or a similar way as the consumer delivered the defective goods to him, unless the parties agree otherwise.

6.14 The merchant may refuse to remove the defect if repair or replacement is not possible or if it would require unreasonable costs taking into account all the circumstances, including the circumstances according to the second sentence of point 6.10 of these terms and conditions.

6.15 The consumer has the right to a reasonable discount on the purchase price or can withdraw from the purchase contract even without providing an additional reasonable period if:

1. the merchant did not repair or replace the goods,
2. the merchant did not repair or replace the goods in accordance with point 6.12 of these terms and conditions,
3. the trader refused to remove the defect according to point 6.14 of these terms and conditions,
4. the goods have the same defect despite repair or replacement,
5. the defect is of such a serious nature that it justifies an immediate discount from the purchase price or withdrawal from the purchase contract, or
6. the trader has declared or it is clear from the circumstances that he will not remove the defect within a reasonable period of time or without causing serious difficulties for the consumer.

6.16 When assessing the consumer's right to a discount on the purchase price or withdrawal from the purchase contract according to paragraph 6.15 letter d) and e) of these terms and conditions, all circumstances are taken into account, in particular the type and value of the goods, the nature and severity of the defect and the possibility of objectively asking the consumer to trust in the trader's ability to remove the defect.

6.17 The consumer cannot withdraw from the purchase contract according to point 6.15 of these terms and conditions if the consumer participated in the creation of the defect or if the defect is negligible. The merchant bears the burden of proof that the consumer participated in the creation of the defect and that the defect is negligible.

6.18 If the contract concerns the purchase of several pieces of goods, the consumer may withdraw from it only in relation to defective goods. In relation to the other purchased goods, he may withdraw from the contract only if it cannot reasonably be expected that he will be interested in keeping the other goods without defective goods.

6.19 After withdrawing from the contract according to point 6.15 of these terms and conditions, the trader shall return the purchase price to the consumer no later than 14 days from the day of returning the goods to the trader, or after proving that the consumer has sent the goods to the trader, whichever occurs first. The merchant will return the purchase price to the consumer or pay him a discount from the purchase price in the same way that the consumer used to pay the purchase price, if the consumer does not expressly agree to another method of payment. All costs associated with payment are borne by the merchant.

6.20 After withdrawal from the contract by the consumer according to point 6.15, the merchant has no right to compensation for damage caused by normal wear and tear of the goods and to compensation for normal use of the goods before withdrawal from the purchase contract.

6.21 If the trader refuses responsibility for defects, he will notify the consumer in writing of the reasons for the refusal. If the consumer proves the trader's responsibility for the defect through an expert opinion or professional opinion issued by an accredited person, an authorized person or a notified person, he can point out the defect repeatedly and the trader cannot refuse responsibility for the defect; the condition stated in point 6.8 of these terms and conditions does not apply to repeated complaints of a defect. In addition, the consumer has the right to reimbursement of expenses incurred by the trader in connection with pointing out a defect for which the trader is responsible and exercising rights from liability for the defect. The consumer must exercise this right with the merchant no later than two months after the delivery of the repaired or replacement goods, the payment of the price discount or the return of the price after withdrawal from the contract, otherwise the right will expire.

Art. 7 Consumer guarantee

7.1 The manufacturer or trader can provide the consumer with a consumer guarantee, by which they undertake to return the purchase price to the consumer, exchange or repair the sold goods or ensure their maintenance beyond the scope of rights arising from liability for defects. The consumer has the right to demand performance from the consumer guarantee from the manufacturer or trader who provided the consumer guarantee under the conditions stated in the guarantee letter or in the related advertisement available at the time of concluding the purchase contract or before its conclusion.

7.2 During the duration of the consumer warranty, the consumer has the right to remove the defect according to point 6.9 of these terms and conditions, if the manufacturer or trader did not provide more favorable conditions in the consumer warranty for lifetime.

Art. 8. Alternative resolution of disputes and submission of initiatives

8.1 The consumer has the right to contact the trader with a request for redress if he is not satisfied with the way in which the trader dealt with his complaint of a defect in the goods, or if he believes that the trader has violated his rights. If the trader responds negatively to this request or does not respond to it within 30 days from its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the entity of alternative dispute resolution pursuant to Act no. 391/2015 Coll. Subjects of alternative dispute resolution are authorities and authorized legal entities pursuant to § 3 of Act no. 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to § 12 of Act no. 391/2015 Coll. The consumer can also file a complaint through the online alternative dispute resolution platform, which is available online at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2. show&lng=SK .

8.2 Alternative dispute resolution applies only to a dispute between a consumer and a merchant arising from or related to a purchase contract.

8.3 Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed €20.00. You can find more detailed information about the entire issue in Act no. 391/2015 Coll. on alternative resolution of consumer disputes, in Regulation of the European Parliament and the EU Council no. 524/2013 and in Act no. 102/2014 Coll. (wording from 1.2.2016).

8.4 The consumer also has the right to submit an initiative to the supervisory body in the field of consumer protection if he believes that the consumer's rights or legally protected interests have been violated. The contact details of the supervisory authority are:

SOI Inspectorate for the Prešov Region
Obrancov miru 6, 080 01 Prešov 1
Department of Supervision
tel. no. 051/772 15 97
http://www.soi.sk
web link for submitting proposals: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

Art. 9 Conditions for sending electronic invoices

9.1 An electronic invoice is, in accordance with § 71 par. 1 letter b) Act on value added tax no. 222/2004 Coll. tax document.

9.2 An electronic invoice is a regular invoice issued in accordance with § 74 of the Value Added Tax Act no. 222/2004 Coll., which the trader issues electronically and sends it to the buyer only by electronic mail as a separate file in .pdf or .xml formats or in another suitable format specified by the trader (hereinafter referred to as "electronic invoice").

9.3 By accepting these terms and conditions, the buyer agrees that an electronic invoice will be sent to the e-mail indicated by him in the order form immediately after receiving the payment.

9.4 An electronic invoice is considered delivered on the day of dispatch. In case of doubt, the electronic invoice is deemed to have been delivered three working days after the date of verifiably sending the electronic invoice via electronic mail.

9.5 The buyer is entitled to revoke the consent to send an electronic invoice by written or electronic notification to the merchant. The revocation is effective on the day of delivery of the notice.

Art. 10 Creating a user account

10.1 Creating a user account means registering an individual user account through the merchant's online store (hereinafter referred to as "registration"). Registration is voluntary and free of charge. Registration is not a condition for creating an order and concluding a purchase contract and does not affect the final purchase price in any way. By registering, a registered user will get a complete overview of their orders and simplified access to creating a new order.

10.2 For the purpose of registration, it is necessary to enter the following data:

1. Mandatory information: name, surname, address including country, e-mail, telephone number, password and, if the buyer is an entrepreneur, additionally business name, ID number, VAT number and VAT number (if assigned),
2. Optional data: additional delivery address - in case you wish to deliver the goods to a different address than the billing address.

10.3 For the purpose of registration, it is necessary to grant the trader consent to the processing of personal data by checking the box "I agree to the processing of personal data for the purpose of registration".

10.4 If a registered user forgets his login password, the "Forgot password" function displayed in the online store interface is used to restore the forgotten password. After performing the action, the next procedure to restore the forgotten password will be sent to the user on his registration e-mail.

10.5 The registered user can request the trader to delete the user account at any time, for this purpose he will use the trader's contact details listed in point 1.2 of these terms and conditions.

Art. 11 Product evaluation (Reviews)

11.1 In the case of publishing consumer ratings, the merchant verifies these ratings and has established appropriate procedures to assess their authenticity. The seller checks each published evaluation individually and verifies its authenticity based on the submitted documents on the purchase of specific goods. If it is proven that the data provided in the evaluation and obtained during the verification are not related to the relevant order, such evaluation is removed. The merchant does not offer any benefits for issuing or withdrawing a rating. In view of the above, the merchant guarantees that the ratings available on the online store are verified and authentic and reflect real shopping experiences.

11.2 Ratings of the online store may be displayed on the pages of other entities. In these cases, the trustworthiness and authenticity of the evaluations are assessed by these entities according to their rules.

Art. 12 Protection of personal data

12.1 We fully respect the privacy of our customers. However, it is necessary to process certain personal data to process the order. The online store also processes cookies. For a better understanding of the purpose for which and on which legal bases we process your personal data, read the complete Personal Data Protection statement according to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC and Act No. 18/2018 Coll. on the protection of personal data and amendments to some laws, which you can find HERE.

12.2 The merchant is involved in the "Verified by customers" program as part of sending a questionnaire on satisfaction with the purchase, through the organization Heureka Group a.s. The buyer can object to the sending of the satisfaction questionnaire by clicking the button "I do not agree to the sending of the satisfaction questionnaire within the program Verified by customers, which helps to improve your services". For more information on how we process your personal data for this purpose, click HERE .

Art. 13 Final Provisions

13.1 The merchant reserves the right to change these terms and conditions. The obligation to notify in writing of a change in these terms and conditions is fulfilled by placing the notice on the merchant's online store.

13.2 These terms and conditions become effective for the buyer upon sending the order by the buyer and binding receipt (acceptance) of the order by the merchant.

13.3 These terms and conditions take effect from 1 July 2024

Annex no. 1: You can download the form for reporting a product defect HERE

Annex no. 2: You can download the contract withdrawal form HERE

Annex no. 3: Information on exercising the right to withdraw from the contract can be downloaded HERE